Customer Experience Consultant

As a Customer Experience Consultant, you will be responsible for providing high-quality customer service while combining strong sales skills with a detail-oriented approach. You will create customized travel quotations for flights, hotels, destinations transfer, packages, and experiences, and act as a knowledgeable destination expert to support customers throughout their journey.

Key Accountabilities:

• Efficiently receive requests for reservations from clients and make bookings.
• Assist clients and trade partners with destination information to sell DMC and Luxury products, services, and packages.
• Handle queries through different communication channels, and requests from direct customers and International Tour Operators and Agents.
• Ensure high quality written including English and spoken communication and turnaround times.
• Pick queries from AMEYO system, prepare quotation according to client’s request, and ensure quality control.
• Maintain good business relationships with all supplier partners.
• Secure new client sales, leads, and retention through customer service provided.
• Meet the set monthly sales and revenue targets.
• Guide and assist for any visa related information.
• Efficiently and punctually respond to customers in line with established guidelines and provide advisory about the status of their bookings.
• Deliver superior customer service, manage customer issues, and understand customer travel needs. Communicate for special offers and tailor-made packages to clients and customize promotional offers.
• Work closely with the Operations team on the ground and suppliers to ensure all required information related to client’s services is accurately delivered.
• Ensure efficient and accurate accounting of all files as per guidelines to facilitate smooth processing of client invoicing and supplier payments by the finance team.
• This position involves shift work and direct customer interaction.
• Minimum High School Certificate: a Diploma in Tourism, Travel, or Hospitality is an advantage.
• At least 1 year of experience in the Travel, Tourism, or Hospitality industry.
• Strong knowledge of KSA destinations, with the ability to service both domestic and international customers and a genuine passion for travel and customer engagement.
• Awareness of DMC industry standards, market trends.
• Solid understanding of KSA tourism destinations and the international Tour operator industry
• Strong computer literacy, including proficiency in MS Word, MS Excel, and MS PowerPoint.
• Ability to use booking platforms for air and/or ground services.
• Fluency in English and Arabic, with excellent written and verbal communication skills.
• European language proficiency is a plus.

To view the benefits offered by Zahid Group, please visit our Total Rewards page at