More jobs:
Collections Supervisor
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-02-14
Listing for:
Ebra
Full Time
position Listed on 2026-02-14
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
To manage outbound and inbound customer communications related to overdue payments, ensuring timely collections while maintaining high standards of customer service and compliance.
Qualifications- Maximum of 3 years of experience.
- Contact customers via phone, email, or approved channels regarding overdue accounts.
- Explain outstanding balances, payment terms, and available repayment options clearly.
- Negotiate payment arrangements.
- Update customer records accurately in the system after each interaction.
- Follow approved scripts, compliance guidelines, and collection procedures.
- Handle customer inquiries, complaints, and escalations professionally.
- Achieve assigned collection targets and service KPIs.
- Escalate high-risk or complex cases to the supervisor when required.
- Maintain confidentiality and data privacy at all times.
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