Customer Experience Specialist

Company Description

Mudad is a semi-governmental company established in alignment with the National Transformation Program 2020. Specializing in financial technologies, Mudad offers innovative digital solutions to optimize payroll systems and simplify payroll management. Our platform aims to enhance the quality and efficiency of payroll administration for small and medium-sized businesses in Saudi Arabia. We are committed to supporting the growth of enterprises across the Kingdom through advanced technology solutions.

This is a full-time on-site role based in Riyadh for a Customer Experience Specialist. In this role, you will manage customer inquiries, provide exceptional support, and ensure the timely resolution of customer issues. You will actively engage with customers to gather feedback, enhance satisfaction, and continuously improve the overall customer experience.

The role also involves designing customer experiences for new products, aligning performance metrics with marketing campaigns, and building and updating customer journey maps across digital channels. You will contribute to enhancing the user interface (UI) to ensure a seamless and intuitive customer experience. Additionally, you will collaborate with cross-functional teams to address customer needs, drive service improvements, and support overall business growth.

• Proven customer service skills, including effective communication, problem-solving, and relationship-building abilities.
• Hands-on experience with customer support tools and CRM platforms, with the ability to manage and resolve customer issues efficiently.
• Experience in designing and enhancing Customer Experience (CX) initiatives, including building and optimizing customer journey maps across digital channels.
• Understanding of UX/UI principles and the ability to contribute to improving digital user experiences.
• Ability to align key performance indicators (KPIs) with customer experience initiatives and marketing campaigns, and analyze results to support data-driven decisions.
• Strong analytical skills to assess customer feedback and performance data, providing actionable insights for continuous service improvement.
• Strong organizational skills with the ability to manage multiple priorities and customer accounts effectively.
• Proficiency in spoken and written Arabic and English.
• Ability to collaborate cross-functionally while maintaining strong attention to detail.
• Experience in the financial services or technology (Fin Tech) sector is a plus.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Job Posting Date: 11 February 2026

Final date to receive applications: 24 February 2026