Customer Support Agent
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-02-15
Listing for:
أبواب
Full Time
position Listed on 2026-02-15
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, CRM System
Job Description & How to Apply Below
Abwaab | Customer Support
KSA-based only
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customers' needs and help them use specific features
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share it with our product, sales and marketing teams
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work (Zendesk)
- Excellent communication and problem-solving skills
- Multi-tasking abilities
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