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Reservation Agent
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-05-01
Listing for:
MANNING GLOBAL
Full Time
position Listed on 2026-05-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Event Manager / Planner
Job Description & How to Apply Below
We are searching for our client, a global Hotels company, a Reservation Agent to join their business in Saudi Arabia.
Position TitleReservation Agent
Position TypePermanent
Start DateASAP
LocationRiyadh, Saudi Arabia - onsite work
ContactDavor Molnar |
DescriptionThe Reservations Agent is responsible for handling guest reservations efficiently and accurately, providing excellent customer service, and supporting the reservations team in achieving departmental goals. This role requires attention to detail, strong communication skills, and the ability to represent the hotel’s values in every guest interaction.
Responsibilities- Receive and process guest reservations accurately via phone, email, online channels, or in person.
- Provide prompt, professional, and personalized service to guests, ensuring all requests are handled efficiently.
- Update and maintain reservation records in the property management system (PMS) accurately.
- Communicate with Front Office, Sales, and Revenue teams regarding bookings, special requests, and availability.
- Assist in managing reservation workflows, including cancellations, modifications, and no-shows.
- Resolve guest inquiries or issues promptly, escalating to the Reservations Supervisor or Manager when necessary.
- Embrace and practice the hotel’s legacy values and competencies in all guest and team interactions.
- Support team members in achieving departmental goals and maintaining high service standards.
For more details contact: (Use the "Apply for this Job" box below). reference: _DCDE_
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