Property Administrator

The External Handover Representative is responsible for managing the handover process with customers, ensuring a smooth and professional transition of completed units. The role involves direct interaction with clients, explaining property details, addressing concerns, and ensuring customer satisfaction during the handover stage.

• Manage and coordinate the external handover process with customers.
• Conduct unit inspections with clients and explain property features and systems.
• Ensure all handover documentation is complete, accurate, and properly signed.
• Address customer inquiries and provide clear, accurate information about the property.
• Record and report any defects or issues raised by customers and follow up for resolution.
• Deliver high levels of customer service to ensure a positive handover experience.
• Liaise with internal teams (engineering, maintenance, and property management) to resolve customer concerns.
• Maintain detailed records of customer interactions and handover status.

• Bachelor’s degree in a relevant field.
• Medically fit.
• 2 years of experience in property management, customer service, or handover processes.
• Excellent computer skills (MS Office and related systems).
• Strong communication and interpersonal skills.
• Proven experience in dealing directly with customers.
• Ability to understand and explain technical information in a simple manner.
• Strong attention to detail and ability to follow detailed procedures.
• Customer-focused with problem-solving abilities.
• Fluent in Arabic and English (spoken and written).

• Experience in real estate, property management, or construction industry.
• Familiarity with handover procedures and customer service best practices.