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Customer Success Specialist - KSA
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-05-10
Listing for:
Align Technology, Inc.
Full Time
position Listed on 2026-05-10
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Customer Success Specialist - KSA
Department: Customer Support
Employment Type: Full Time
Location: EMEA-Saudi Arabia
Reporting To: Dania Abdel Qader
DescriptionWe are looking for a Customer Success Specialist to support dental professionals using the Invisalign system. In this role, you will be responsible for managing post-sales customer relationships, ensuring a seamless experience, and helping clients maximize the value of our products and services.
This position goes beyond traditional customer support. You will act as a trusted partner to our customers, collaborating across multiple internal teams and contributing to continuous improvement initiatives.
Key Responsibilities- Manage post-sales customer interactions and ensure a high-quality customer experience
- Respond to inquiries, resolve issues, and provide timely, professional support
- Build and maintain long-term relationships with customers
- Deliver product training and education, including on-site sessions when required
- Act as the Voice of the Customer by identifying trends and sharing feedback internally
- Collaborate with cross-functional teams including Sales, Marketing, Clinical, Operations, and Logistics
- Maintain accurate records of customer interactions in internal systems (e.g., Salesforce)
- Contribute to initiatives aimed at improving customer satisfaction and business performance
- Bachelor’s degree or equivalent experience
- 1–3 years of experience in Customer Success, customer support, or a related field
- Fluency in English and Arabic
- Strong communication, interpersonal, and relationship-building skills
- Analytical mindset with strong problem-solving abilities
- Ability to manage priorities and work both independently and within a team
- Comfortable working with digital tools and systems (experience with Salesforce or SAP is a plus)
- Willingness to learn and develop in a dynamic environment
- Opportunity to work in a global, innovative medical technology company
- International environment with collaboration across EMEA teams
- Exposure to a growing and impactful industry
- Access to learning and development programs
- Health and well-being initiatives
- Employee discounts on Invisalign products
- Inclusive and collaborative workplace culture
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