Guest Service Agent

Summary

We are looking for a Guest Service Agent to provide exceptional customer service to our guests. The ideal candidate will be responsible for ensuring guest satisfaction and handling any inquiries or issues during their stay.

• Greet guests upon arrival and assist them with check‑in procedures
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Provide information about hotel services, facilities, and local attractions
• Process payments, check‑out guests, and ensure accuracy of billing
• Coordinate with housekeeping and maintenance teams to meet guest needs
• Maintain a neat and organized front desk area

• Proven experience in a customer service role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Ability to multitask and work efficiently in a fast‑paced environment
• Strong problem‑solving skills and ability to handle difficult situations with professionalism
• Knowledge of hotel booking systems and basic computer skills
• Flexibility to work in shifts, including evenings, weekends, and holidays