Customer Care Officer; Call center

Job Title

Officer - Customer Care and Services (Call Center) | MAF Retail | Head Office KSA

The Officer - Customer Care and Services is responsible for the day to day operations related to customer care and services. The role holder is also responsible to attend to customer queries and ensuring impeccable service.

• Provide guidance to customers when required
• Solve basic complaints
• Assist with exchanges and refunds when applicable
• Follow guidelines and procedures to ensure impeccable service
• Participate in professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
• Apply and follow MAF Retail’s Human Capital and corporate policies, relevant procedures and instructions

• Bachelor's degree in a related field
• 1 year of experience in call center
• Strong communication and problem solving skills
• Proffiency in English is a must

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.