Guest Experience Concierge – Wellness & Spa

We are looking for a Guest Experience Coordinator to join a luxury wellness and clinic environment. The role is responsible for delivering an exceptional guest experience, managing appointments, and coordinating smoothly between departments to ensure high service standards and client satisfaction.

• Welcome guests and visitors in a professional and friendly manner
• Manage bookings, appointments, rescheduling, and follow-ups
• Coordinate with therapists, clinicians, and support teams to ensure smooth operations
• Handle guest inquiries, complaints, and service requests professionally
• Maintain accurate client records and update guest profiles
• Support upselling and cross-selling of services and wellness packages
• Process payments, billing, and daily front desk operations
• Ensure reception and waiting areas remain organized and presentable
• Support teamwork and contribute to enhancing guest experience and service quality

• 3–5 years of experience in front desk, guest relations, or customer service roles
• Previous experience in wellness clinics, spas, hospitality, or healthcare environments is preferred
• Fluency in English is required
• Strong communication and organizational skills
• Professional appearance and customer-service mindset
• Proficiency in booking systems and CRM software