Guest Experience Concierge – Wellness & Spa
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-05-27
Listing for:
سواعد للتوظيف | Sawaid Recruitment
Full Time
position Listed on 2026-05-27
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Customer Success Mgr./ CSM, Event Manager / Planner
Job Description & How to Apply Below
We are looking for a Guest Experience Coordinator to join a luxury wellness and clinic environment. The role is responsible for delivering an exceptional guest experience, managing appointments, and coordinating smoothly between departments to ensure high service standards and client satisfaction.
Key Responsibilities- Welcome guests and visitors in a professional and friendly manner
- Manage bookings, appointments, rescheduling, and follow-ups
- Coordinate with therapists, clinicians, and support teams to ensure smooth operations
- Handle guest inquiries, complaints, and service requests professionally
- Maintain accurate client records and update guest profiles
- Support upselling and cross-selling of services and wellness packages
- Process payments, billing, and daily front desk operations
- Ensure reception and waiting areas remain organized and presentable
- Support teamwork and contribute to enhancing guest experience and service quality
- 3–5 years of experience in front desk, guest relations, or customer service roles
- Previous experience in wellness clinics, spas, hospitality, or healthcare environments is preferred
- Fluency in English is required
- Strong communication and organizational skills
- Professional appearance and customer-service mindset
- Proficiency in booking systems and CRM software
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