Senior Customer Success Manager; Middle East

The Role

Customer Success Manager to join the Customer Success Team and help guide and grow relationships with customers across the Middle East. Based in Saudi Arabia and working remotely, you will play a key role in ensuring the success and satisfaction of our users throughout their journey with Filigran. You will collaborate closely with support, engineering, and product teams to align technical delivery with business goals, while acting as a trusted advisor to our customers.

• Own and manage the full customer journey: onboarding, adoption, training, and renewal
• Deliver training and carry out missions for customers
• Build strong, proactive relationships with customers across the Middle East
• Identify and support opportunities for upsell and cross-sell in partnership with Sales
• Coordinate with internal teams to resolve customer issues quickly and effectively
• Collect and share customer feedback to improve product and service quality
• Track success metrics and use data to inform customer strategy and engagement

• You will report to the VP of Customer Success EMEA
• Work closely with Customer Support Engineers (CSEs), Customer Platform Architects (CPAs), Sales, Product, and Engineering
• Partner with regional teams to serve a diverse Middle East customer base
• Collaborate cross‑functionally to ensure high customer satisfaction and retention

• 5+ years of experience in Customer Success, Account Management, or a similar customer‑facing role in SaaS or tech
• 3+ years of experience in the cybersecurity sector, especially threat intelligence
• Fluent in Arabic and English
• Based in Saudi Arabia with experience supporting regional customers in the Middle East
• Strong technical aptitude and ability to work with tools like OpenCTI or OpenAEV (training available)
• Excellent communication skills and comfort working in English‑first environments
• Comfortable in a remote, async‑first culture
• Experience with CRM/CSM tools, customer journey tracking, and success metrics

• Competitive pay + equity – everyone shares in our success
• Remote‑first, flexible, and balanced – work that fits your life
• Your setup, your choice – pick the gear that works for you
• Twice‑a‑year gatherings – we meet in person for regional and global offsites to connect, collaborate, and strengthen our culture beyond the screen

We enable cybersecurity through inclusion – from code to culture.

At Filigran, we are proud to be an equal‑opportunity employer. We believe diversity of our people makes our products and our team stronger. We welcome talent of every background, identity, and lived experience, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, or veteran status.

What matters here is what you bring, not what you look like, where you’re from, or how you identify.