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Customer Complaints & Service Improvement Lead

Job in Riyadh, Riyadh Region, Saudi Arabia
Listing for: AtkinsRéalis
Full Time position
Listed on 2026-05-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Customer Success Mgr./ CSM, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 120000 SAR Yearly SAR 120000.00 YEAR
Job Description & How to Apply Below

Atkins

Réalis is seeking a Customer Service Manager to enhance customer experience through effective complaints management and service improvements. The role involves managing complaint systems, tracking feedback trends, and coordinating resolutions with contractors.

The ideal candidate will hold a degree in Business or Administration, possess over 5 years of customer service experience, and have strong communication and reporting skills. Benefits include a tax-free salary, life and medical insurance, and various allowances.

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