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Training Lead - CSAT & Quality
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-05-31
Listing for:
تابي
Apprenticeship/Internship
position Listed on 2026-05-31
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Technical Support, Client Relationship Manager, Customer Service Rep
Job Description & How to Apply Below
تابي is looking for a Training Lead to enhance agent performance through targeted training based on analysis of Customer Satisfaction and Quality scores. The role requires 3-5 years of experience in customer service with a proven ability to identify knowledge gaps and deliver impactful training programs.
Strong analytical, communication, and organizational skills are essential, along with a bachelor’s degree in a relevant field. The position helps improve customer service metrics by developing and delivering effective training content.
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