Customer Service Representative

Our team is dedicated to delivering timely, accurate, and clear support on health insurance policies and services. In a fast‑paced, evolving call‑center environment, your ability to follow through and resolve inquiries end‑to‑end directly impacts customer confidence and satisfaction.

• Provide clear, accurate responses to simple and complex inquiries across calls, emails, and written requests, improving customers’ understanding of eligibility, benefits, claims status, cards, certificates, and digital tools.
• Resolve customer, client, and broker issues by researching policy information and interpreting provisions to deliver effective solutions.
• Independently manage routine to moderately complex inquiries, grievances, complaints, and appeals through to resolution.
• Ensure requests and documentation are routed correctly for final processing, supporting timely outcomes.
• Maintain consistent follow‑up and ownership in a high‑volume environment with competing priorities.
• Communicate clearly and professionally in both Arabic and English, contributing to a positive customer experience.
• Adapt to changing workflows, shift schedules, and time‑sensitive work while maintaining accuracy and service quality.

• Bachelor’s degree or equivalent.
• Minimum of 1year of customer‑service experience focused on analyzing and resolving customer problems.
• Experience working in a call‑center environment.
• Experience in the healthcare‑insurance industry is required; candidates from financial or banking sectors are welcome.
• Fluency in spoken and written Arabic and English.
• Ability to work rotating 24×7 shifts, five days per week, including split shifts and public holidays.

Soft Skills

• Clear and empathetic communication.
• Strong organization and time‑management.
• Ability to work independently while contributing positively to a team.
• Persistence and follow‑through in resolving issues.
• Comfort managing change, ambiguity, and time‑sensitive requests.

Technical / Functional Skills

• Ability to interpret insurance policy provisions accurately.
• Intermediate proficiency in Microsoft Office applications.
• Strong multitasking ability in a computer‑based environment.
• Confidence handling high call volumes with attention to detail.

Nice to Have

• Strong understanding of medical terminology.

• Competitive salary aligned with the market.
• Multicultural and hybrid working environment.
• Private medical insurance.
• Employee wellbeing benefits.
• Educational development program supporting continuous learning and growth.