Customer Care Officer

Responsibilities

• Welcome and assist walk-in customers responding promptly to their needs and inquiries.
• Manage customer calls with courteous and professional communication.
• Register patients and create job orders in the laboratory system facilitating smooth sample collection and testing processes.
• Deliver test results to customers ensuring accuracy and confidentiality.
• Handle customer complaints and feedback directing concerns to appropriate departments and following up as necessary.
• Maintain a clean and organized reception area and waiting rooms.
• Support billing processes by issuing bills and receipts upon payment.
• Assist in collecting customer satisfaction data and conducting follow-up calls when required.
• Provide administrative assistance including documentation and report preparation.
• Adhere to all relevant health regulations and company policies.
• Train new reception staff as needed.
• Perform other related duties as assigned.

• Diploma in Health Management, Medical Records, Medical Laboratories, or equivalent;
  Bachelor's degree preferred.
• Previous experience in customer service or healthcare-related roles is an advantage.
• Excellent communication and interpersonal skills.
• Proficiency in handling customer inquiries and resolving issues with empathy.
• Strong organizational skills and attention to detail.
• Able to multitask and work effectively in a fast-paced environment.
• Fluency in Arabic is required; proficiency in English is a plus.
• Competent in using computer systems and office software.
• Willingness to work flexible shifts, including weekends and holidays.