Customer Service Agent

Location: Riyadh, Saudi Arabia

Workplace Type: On-site

Department: Customer Service

Reports To: Sales / Customer Service Supervisor

Employment Type: Full-Time

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

• Diploma or Bachelor’s degree.
• Preferably previous experience in a customer service or call center role.
• Excellent English language proficiency.
• Proficient in using computer systems and software.