Call Center Representative

About the Company

Bayt AlTawabel Restaurant Group operates a portfolio of premium dining brands across Riyadh. We're building a guest experience team that matches the quality of our food - and we're looking for people who take pride in making every guest feel valued.

As a Call Center Representative, you'll be the first voice our guests hear. You'll handle reservations, inquiries, and guest requests across our brands, ensuring every interaction reflects our standard of hospitality.

• Answer inbound calls and respond to guest inquiries professionally and promptly
• Manage table reservations, modifications, and cancellations across multiple brands
• Handle guest complaints with empathy and escalate when needed
• Provide accurate information on menus, locations, operating hours, and promotions
• Log call details and guest feedback accurately into our systems
• Follow up on guest requests to ensure resolution
• Coordinate with branch teams to confirm bookings and special arrangements
• Meet call quality and response-time targets
• Handle multi-channel guest inquiries across phone, Whats App, social media, and email - maintaining a consistent tone and response quality on every channel

• Saudi National (mandatory)
• Fluent in Arabic; good command of English
• Strong communication and active-listening skills
• Customer-service mindset with patience under pressure
• Basic computer literacy (reservation systems, CRM, MS Office)
• Prior call center, hospitality, or customer service experience is a plus