Cashier, Customer Service​/HelpDesk

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

To function as a Cashier for Calo and support front‑of‑house operations by ensuring a smooth, fast, and friendly customer experience. You will work closely with the Cafe Manager to handle transactions efficiently while maintaining high service standards aligned with Calo’s culture and values.

In addition, you will support dispatch operations by coordinating order flow and ensuring timely and accurate handover of orders for delivery or pickup.

The successful candidate will use their attention to detail and interpersonal skills to play a key role in delivering a seamless customer journey.

• Accurately take customer orders and process payments using the POS system
• Ensure all transactions (cash, card, digital payments) are handled efficiently and correctly
• Maintain a positive and professional approach with customers while representing Calo’s culture and values
• Be attentive to customer needs, preferences, and inquiries
• Upsell menu items and promote current offers or combos when relevant
• Coordinate with the kitchen and operations teams to ensure timely order preparation and readiness
• Monitor order flow and prioritize dispatching based on delivery timelines and service standards
• Verify order accuracy, packaging, and labeling before handing over to drivers or customers
• Communicate clearly with delivery drivers/riders to ensure smooth and timely dispatch of orders
• Track and manage delivery statuses, highlighting delays or issues to the relevant teams
• Ensure proper handover of orders while maintaining food safety and quality standards
• Handle customer concerns or complaints professionally and elevate when necessary
• Ensure the cleanliness and organization of the cashier area and front‑of‑house space
• Follow proper cash handling procedures, including opening and closing balances
• Comply with and enforce sanitation, hygiene, and safety standards
• Maintain a positive and professional approach with coworkers

• Minimum of 1 year of experience in a cashier or customer service role, preferably in QSR or F&B
• Experience in dispatching or order handling is a plus
• Currently present in KSA
• Proficient in English (Arabic is a plus)
• Basic numerical skills and familiarity with POS systems

• Strong understanding of customer service principles
• Ability to handle high‑volume transactions with accuracy
• Familiarity with POS systems and basic computer skills
• Ability to work efficiently in a fast‑paced environment
• Basic understanding of order dispatching and delivery coordination
• Strong problem‑solving skills and attention to detail

• Strong communicator
• Customer‑focused with a friendly and approachable attitude
• Able to work well under pressure
• Team player with a positive mindset