Customer Service Representative

CsMena is a leading Business Process Outsourcing (BPO) company based in Riyadh, Saudi Arabia, providing customer experience and communication management solutions to clients across multiple industries. We are committed to delivering exceptional service through highly trained professionals, innovative solutions, and a customer-centric approach.

We are seeking motivated and customer-focused Customer Service Representatives to join our growing team in Riyadh. The successful candidate will be responsible for handling customer inquiries, resolving concerns efficiently, and delivering a positive customer experience through various communication channels.

This role is ideal for individuals who possess strong communication skills, a customer-oriented mindset, and the ability to thrive in a fast-paced environment.

• Respond to customer inquiries professionally and efficiently through inbound and outbound communications.
• Resolve customer issues and complaints while ensuring a high level of customer satisfaction.
• Follow established processes, quality standards, and service level agreements (SLAs).
• Meet individual and team performance targets related to quality, productivity, and customer satisfaction.
• Deliver a positive and professional customer experience in every interaction.

• Bachelor's degree or diploma in any related field.
• Previous experience in Customer Service, Contact Center, or Customer Support roles.
• English proficiency at B1 level or higher.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer-handling abilities.
• Proficiency in using computer systems and customer service platforms.
• Full flexibility to work rotating shifts, including evenings, weekends, and public holidays, as required.