Customer Experience Manager
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-06-15
Listing for:
رصف | RASF
Full Time
position Listed on 2026-06-15
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager -
Management
Client Relationship Manager
Job Description & How to Apply Below
Rasf Investment Company is seeking a highly motivated and experienced Customer Experience Manager to lead the development and execution of customer experience initiatives that enhance customer satisfaction, loyalty, and overall service excellence. In this role, you will oversee the customer journey, drive continuous improvement initiatives, and collaborate with stakeholders across the organization to deliver a seamless and exceptional customer experience.
Responsibilities- Develop and implement customer experience strategies aligned with business objectives.
- Design and optimize customer journeys across all customer touchpoints.
- Monitor customer satisfaction metrics and identify opportunities for improvement.
- Oversee the management and resolution of customer complaints, requests, and service cases.
- Lead initiatives that enhance customer loyalty, retention, and engagement.
- Collaborate with cross-functional teams to improve customer-facing processes and services.
- Analyze customer feedback and service performance data to generate actionable insights.
- Prepare reports and dashboards to measure customer experience performance and outcomes.
- Manage relationships with service providers and ensure adherence to service standards.
- Lead and develop the Customer Experience team to achieve operational excellence.
- Stay informed of customer experience trends and best practices to support continuous improvement.
- Bachelor's degree in Business Administration, Marketing, Service Management, or a related field.
- Minimum 6 years of experience in Customer Experience, Customer Service, or a related field.
- At least 2 years of experience in a managerial or supervisory role.
- Experience with in the real estate or service industry is preferred.
- Strong understanding of customer experience principles, methodologies, and best practices.
- Proficiency in CRM systems and customer analytics tools.
- Excellent communication, leadership, and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Professional certifications in Customer Experience or Quality Management are a plus.
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Collaborative and innovative work environment.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×