VIP Concierge

About Us

The Luxury Closet is a company born in Dubai, the heart of luxury in the Arabian Peninsula, where we are redefining the world of luxury. We seek to challenge the norms and build a sustainable company that is loved and admired, and inspires the modern‑day luxury consumer.

Our aim is to unlock and curate the most valuable and exclusive closets from around the world.

• A young, dynamic and forward‑thinking environment
• Fast paced and very short decision times for changes
• A canvas for you to truly excel
• 99% of uptime on sunshine

We are seeking a dynamic and customer‑focused VIP Concierge to build and nurture relationships with high‑value clients and consignors. The ideal candidate will be responsible for on‑boarding and retaining VIP sellers, driving consignment growth, delivering exceptional client service, and ensuring a seamless client experience through effective coordination with internal teams. This role requires strong relationship management skills, a proactive approach to client engagement, and a passion for achieving business targets while maintaining the highest level of customer satisfaction.

• Prospect existing connections and develop relationships with new VIP clients and consignors, including stylists, personal shoppers, boutique owners, sales associates, and individual consignors.
• Responsible for on‑boarding new sellers, retaining existing sellers, conducting regular follow‑ups, and managing seller‑related approvals.
• Develop and maintain strong relationships with existing consignors to increase business and drive repeat consignments.
• Handle walk‑ins, front‑end customer administrative tasks, and client servicing, including requests related to financial, logistics, and other operational account support.
• Maintain a seamless flow of communication with multiple departments, including Merchandising, Accounting, Logistics, and Customer Service.
• Achieve monthly consignment targets and contribute to the growth of the assigned geographic market.
• Maintain accurate records of client interactions, approvals, and consignment activities in the relevant systems.
• Ensure a high level of customer satisfaction through proactive relationship management and personalized engagement.

• Gender: Female (Mandatory)
• Nationality:
  Arabic speaker (Lebanese, Egyptian, Jordanian, or similar Arabic‑speaking nationalities preferred)
• Languages:
  
  Fluent in Arabic and English (English is mandatory)
• Education:
  
  Bachelor's degree preferred
• Experience:
  
  2–4 years of experience in client relationship management, luxury retail, sales, account management, or customer service.
• Computer
  
  Skills:
  
  Good computer knowledge with the ability to quickly learn and work on internal dashboards and systems.
• Strong communication and interpersonal skills.
• Excellent relationship‑building and customer service abilities.
• Customer‑centric mindset with a passion for delivering exceptional service.
• Ability to work collaboratively with cross‑functional teams.
• Location:
  
  Must be willing to work from the Riyadh store in Panorama Mall.
• Flexibility:
  Must be flexible to work day shifts, night shifts, weekends, and public holidays as required by the business.