Customer Service Supervisor

Job Summary

Oversee and lead a team of customer service representatives ensuring the delivery of exceptional service and resolution of customer inquiries for Global Blue LLC

• Manage, coach, and motivate a team of customer service representatives to meet and exceed performance targets.
• Monitor daily team performance, identify areas for improvement, and implement corrective actions.
• Handle escalated customer issues and complaints, providing timely and effective resolutions.
• Develop and implement customer service policies, procedures, and best practices.
• Conduct regular team meetings, training sessions, and performance reviews.
• Analyze customer feedback and data to identify trends and recommend service enhancements.
• Collaborate with other departments to ensure seamless customer experiences.
• Maintain accurate records of customer interactions and team performance.
• Ensure adherence to company policies and regulatory requirements.

• Minimum of 3-5 years of experience in customer service with at least 1-2 years in a supervisory role.
• Proven ability to lead, motivate, and develop a team.
• Excellent communication, interpersonal, and problem‑solving skills.
• Strong understanding of customer service principles and practices.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work effectively in a fast‑paced and dynamic environment.
• High school diploma or equivalent required.
• Bachelor’s degree preferred.