Assistant Operations Manager
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-06-23
Listing for:
Emdad By Elm
Full Time
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Manager, Customer Success Mgr./ CSM -
Management
Client Relationship Manager
Job Description & How to Apply Below
- Support the daily operations of the call center to ensure smooth service delivery and high operational efficiency
- Monitor and analyze key performance indicators (KPIs) such as SLA, CSAT, response time, and quality metrics
- Supervise and support customer service teams to achieve performance targets and maintain service standards
- Handle escalations and ensure timely resolution of complex customer issues
- Analyze call center data and customer feedback to identify trends and recommend improvements
- Coordinate with internal departments (technical, operations, and support teams) to resolve customer inquiries and tickets
- Prepare operational reports and provide insights to improve performance and decision-making
- Ensure compliance with company policies, quality standards, and customer service procedures
- Support workforce management activities including scheduling, staffing, and performance tracking
- Assist in training, coaching, and developing call center agents to enhance team productivity
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