Customer Service Associate; Saudi Nationals

Job :  | Afaq Q Tech General Trading

Role: Customer Service Associate (Saudi Nationals)
Job Type: Full Team Employee
Location: RUH
14 - Riyadh, KSA
Total Pay Rate:8600 SAR (Basepay 6143 SAR + Other allowances 2457 SAR)

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart.

Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our Saudi Arabia customers in Arabic by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

This role requires working variable hours to match when customers need us most. You will work 9 hours per shift and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks.

You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

• Medical insurance for the employee, as well as their spouse and children
• Amazon employee discount
• Nursery Benefit
• Life Insurance
• Expert training and ongoing opportunities to learn more and develop your skills

• Minimum age: 18 years old
• Be a Saudi national
• Minimum qualification of a high school degree - Passed
• Strong communication skills in [Insert language ] (both written and oral fluency) [add specific level requested for language roles]
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Posted: June 21, 2026 (Updated 1 day ago)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.