Customer Service Associate

What will you do as a Customer Service Associate

As an Amazon Customer Service Associate you have a very clear purpose to prevent issues, solve queries and delight our customers. You'll be the first point of contact for our Saudi Arabia customers in Arabic by answering their requests through phone, chat and or email, this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research and review solutions and communicate effectively with customers.

This role requires working variable hours to match when customers need us most. You will work 9 hours per shift and your work week is minimum 40 hours. In order to match our customer demand we schedule based on a variety of different shift patterns within the operating hours of 8 am and 10 pm Monday to Sunday. You will receive your work schedule at least 1-2 weeks in advance and your shifts may change every 1-4 weeks.

You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.

• Minimum age: 18 years old
• Be a Saudi national
• Minimum qualification of a high school degree - Passed
• Strong communication skills in [Insert language] (both written and oral fluency) [add specific level requested for language roles]
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours of 8 AM to 10 PM
• Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)

• Hard‑working, articulate, and detail‑oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment