Concierge Receptionist | Customer Experience

Overview

We are looking for a professional and service-oriented Concierge Receptionist to join a premium customer experience project in Riyadh.

This role is ideal for someone who enjoys guest interaction, understands luxury service standards, and can manage requests with professionalism, accuracy, and calm communication.

• Welcome guests and provide a positive first impression.
• Assist visitors with directions, information, and service inquiries.
• Register and coordinate guest requests clearly and accurately.
• Coordinate with service teams, valet, restaurants, boutiques, and internal departments.
• Follow up on requests until completion.
• Support guest service tracking and daily reporting.
• Handle complaints or concerns professionally and escalatemint when required.
• Maintain confidentiality and protect guest information at all times.

• Previous experience in reception, hospitality, customer service, retail, or concierge services is preferred.
• Strong communication and interpersonal skills.
• Professional attitude and excellent customer service mindset.
• Ability to stay calm and organized during busy periods.
• Good follow‑up and coordination skills.
• English language skills are an advantage.
• Availability to work shifts.

• Experience in luxury retail, hospitality, hotels, malls, or VIP guest services.
• Ability to coordinate between multiple teams.
• Attention to detail and strong service ownership.
• Comfortable working in a premium guest‑facing environment.

Location: Riyadh

Employment Type: Full‑time

Industry: Hospitality / Customer Experience / Concierge Services