Client Onboarding Specialist - FOCAL

MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains:
Financial Crime Prevention and Enterprise Knowledge Intelligence.

We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence.

Our culture is built on the relentless pursuit of excellence and meaningful impact.

If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises.

We are looking for a Client Onboarding Specialist to join our team and help deliver a seamless onboarding experience for FOCAL customers. In this role, you will be the primary point of contact for clients throughout their onboarding journey, ensuring successful platform implementation, user enablement, and go‑live readiness.

• Own the end-to-end onboarding journey for FOCAL clients.
• Act as the primary point of contact for clients throughout the entire onboarding process, from kickoff to go‑live.
• Deliver platform training sessions to client teams.
• Coordinate with internal teams to ensure all work streams move forward on schedule.
• Track and resolve technical inquiries, feature requests, and configuration issues raised during onboarding, escalating to the right internal owner.
• Maintain accurate onboarding documentation and status tracking across all active clients in your portfolio.
• Manage multiple concurrent client onboardings, prioritizing effectively across varying timelines and complexity.
• Hand off completed onboardings smoothly to the Customer Success team post go‑live, with full context transfer.
• Identify recurring onboarding blockers or process gaps and propose improvements.

• 2–5 years of experience in Client Onboarding, Customer Success, Implementation, Project Coordination, Account Management, or a similar customer-facing role.
• Experience managing customer onboarding projects and coordinating multiple stakeholders simultaneously.
• Strong communication and interpersonal skills, with the ability to build trusted relationships with customers and internal teams.
• Excellent organizational and project management skills with strong attention to detail.
• Ability to manage multiple onboarding projects concurrently while meeting deadlines and maintaining a high level of customer satisfaction.
• Experience delivering customer training sessions, workshops, or user enablement programs.
• Fluency in both Arabic and English (written and spoken) is required.
• Experience in AML, Fraud Prevention, Financial Crime, Risk Management, Fin Tech, or Financial Services is a strong plus.