Client Experience Specialist

Contract Duration: 15 August 2026 – 10 February 2027

We are looking for passionate and customer-focused Client Experience Specialists to support the delivery of a prestigious international sporting event. In this role, you will be the primary point of contact for spectators, guests, participating teams, officials, sponsors, hospitality clients, and other event stakeholders, ensuring a seamless and memorable customer experience throughout the event lifecycle.

This is an exciting opportunity to work in a fast-paced, multicultural environment and contribute to the successful delivery of a world-class sporting event.

• Deliver exceptional customer service through phone, email, live chat, and other communication channels.
• Respond professionally to enquiries related to ticketing, venue information, hospitality services, transportation, accessibility, accreditation, and general event information.
• Resolve customer enquiries and complaints efficiently while ensuring a positive customer experience.
• Escalate complex issues to the appropriate internal teams and follow through until resolution.
• Coordinate with Venue Operations, Hospitality, Ticketing, Accreditation, Security, Transportation, and Event Operations teams to ensure seamless support.
• Support VIP guests and premium hospitality clients in line with established service standards.
• Maintain accurate records of customer interactions using CRM and customer support systems.
• Meet defined service quality standards, response times, and operational KPIs.
• Assist during live event operations by providing timely information and support to visitors and stakeholders.
• Identify recurring customer issues and recommend improvements to enhance the overall customer experience.
• Maintain strict confidentiality of operational information and customer data.

• Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, Customer Service, Communications, Event Management, or a related discipline.
• Minimum 2–4 years of experience in customer service, guest relations, hospitality, contact centre operations, aviation, tourism, or event management.
• Previous experience supporting large-scale sporting events, exhibitions, concerts, or international events is highly desirable.
• Excellent verbal and written communication skills in English.
• Arabic language skills are an added advantage.
• Proficiency in Microsoft Office applications and CRM/customer support platforms.
• Excellent communication and interpersonal skills.
• Strong customer service and stakeholder management abilities.
• Professional, confident, and solution-oriented approach.
• Ability to work effectively under pressure in a fast-paced environment.
• Strong problem-solving and conflict-resolution skills.
• High attention to detail and organisational skills.
• Ability to work collaboratively within multicultural teams.
• Flexible to work rotational shifts, weekends, and public holidays as required by the event schedule.