Customer Operations Coordinator

We are seeking a proactive and organized Customer Operations Coordinator to act as the link between the Customer Success team and Operations team. The successful candidate will be responsible for managing and following up on customer‑related tickets, ensuring requests are communicated effectively, monitoring progress, and supporting timely resolution to maintain a high level of customer satisfaction.

• Act as the primary point of coordination between Customer Success and Operations teams.
• Manage and monitor customer‑related tickets and operational requests.
• Ensure customer requirements and requests are accurately communicated to the Operations team.
• Follow up on open tickets and ensure timely updates and resolution.
• Coordinate with customers when additional information or clarification is required.
• Escalate urgent or high-priority cases to the appropriate teams.
• Track order‑related issues and operational exceptions until closure.
• Maintain clear and effective communication between internal teams and customers.
• Support continuous improvement of workflows and service quality.
• Ensure service level commitments and response timelines are met.

• Diploma or Bachelor's degree in Business Administration, Operations Management, Logistics, Supply Chain, or a related field.
• Previous experience in customer service, customer success, operations, logistics, or coordination roles is preferred.
• Experience using ticketing systems, CRM platforms, or ERP systems is an advantage.
• Strong customer‑focused mindset and sense of ownership