Service Delivery Team Manager - Travel

Elevate the art of luxury service. Lead a high-performing team delivering bespoke experiences to Arabia's most discerning clientele. Join us as our next Service Delivery Team Manager – Luxury Travel & Lifestyle Services.

We are seeking a strategic and hands‑on leader to oversee the delivery of exceptional lifestyle services for our high-net-worth Arabic clientele
. This role is ideal for a passionate service expert with a strong background in luxury hospitality, travel, and concierge services
.

• Lead and develop a high-performing team to deliver premium lifestyle experiences to Arabic HNW members
• Ensure service excellence, proactively enhancing efficiency, quality, and member satisfaction
• Collaborate across global teams, aligning service delivery with business objectives and industry trends
• Resolve high-level escalations, ensuring swift, tailored solutions for our discerning clientele
• Drive continuous improvement, refining processes to exceed member expectations

• Deep knowledge of luxury lifestyle services, including hospitality, travel, and premium experiences
• Active awareness of Arabic luxury markets, ensuring service excellence and innovation
• Ability to bridge Proposition and Lifestyle teams, setting and exceeding industry standards

• Strong people management skills, leading high‑performing teams across multiple locations
• A mentor and motivator, driving engagement, growth, and professional excellence
• Cross‑functional leadership experience, ensuring alignment across global teams

• Results‑driven mindset, focused on member satisfaction, efficiency, and SLAs
• Proactive problem solver, identifying and resolving roadblocks to enhance service quality
• Expert in customer care, confidently handling escalations and turning challenges into positive outcomes

• Professional Arabic & English language skills are essential
• Exceptional communication skills, engaging stakeholders across all levels
• Collaborative and adaptable, excelling in a fast‑paced, evolving environment

This role is 100% office based!

• A competitive salary depending on experience, plus a performance‑based bonus
• Paid time away from work, including a paid day each year to volunteer for a good cause important to you
• Paid Sabbaticals – one month paid after every 5 years of service, without tapping into annual leave
• Extra Rewards – lucrative Ten Loyalty Rewards program with bonus and gift for being part of Ten
• Remote Working Holidays – possibilities to travel and work anywhere in the world
• Employee Discounts – access to travel and entertainment discounts for our clients’ members
• Be part of a global, dynamic, and inclusive team, with diversity at its core
• Genuine career opportunities within a dynamic and international company

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.