Associate, Customer Care

Support Customers. Solve Problems. Create Exceptional Experiences.

At Zid, we’re more than a technology company—we’re the engine behind retail success in Saudi Arabia. Our mission is to empower merchants to start, grow, and scale through a unified platform that enables a seamless, end-to-end commerce ecosystem.

We’re looking for a Customer Care professional who enjoys helping others, communicates with empathy, and is passionate about creating exceptional customer experiences. If you thrive on solving problems, supporting customers, and making a meaningful impact every day, this role is built for you.

• Respond promptly to customer inquiries across chat, email, and social media channels.
• Understand customer needs, provide accurate information, and deliver clear, effective solutions.
• Ensure every customer interaction is handled professionally while maintaining a positive customer experience.

• Resolve customer issues efficiently and provide timely support.
• Manage customer requests while maintaining high service quality and response standards.
• Follow up on customer cases to ensure complete resolution and customer satisfaction.

• Gather customer feedback and communicate valuable insights to relevant internal teams.
• Identify recurring issues and contribute to improving processes, workflows, and customer journeys.
• Support initiatives that enhance overall customer satisfaction and service quality.

• Maintain accurate records of customer interactions, cases, and resolutions.
• Utilize CRM and internal systems to organize, prioritize, and track customer requests.
• Ensure proper documentation for reporting and continuous service improvement.

• Collaborate closely with Product, Technical Support, Operations, and other internal teams to resolve customer needs.
• Adapt quickly to new tools, processes, and product updates.
• Contribute to a collaborative and customer-first team culture.

• 1–3 years of experience in Customer Service, Customer Care, Merchant Support, or Call Center environments.
• Experience in SaaS, eCommerce, or technology companies is preferred.
• Familiarity with CRM, ticketing systems, and customer support platforms is an advantage.
• Experience handling customer inquiries, account-related issues, and technical support requests.

• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Ability to manage multiple customer cases while maintaining attention to detail.
• Familiarity with CRM systems and Microsoft / Google Workspace tools.
• Strong organizational and time management skills.

• Customer-focused with a genuine passion for helping others.
• Empathetic, patient, and professional in every interaction.
• Adaptable and comfortable working in a fast-paced environment.
• Collaborative team player with a positive attitude and growth mindset.
• Eager to learn, improve, and deliver exceptional customer experiences.

Develop your customer experience skills and grow your career within one of Saudi Arabia's leading technology companies.

Help thousands of merchants succeed by delivering exceptional support and creating meaningful customer experiences.

Be part of a trusted platform that powers thousands of merchants across the Kingdom.

Join a supportive, ambitious, and fast-growing team that values learning, ownership, and continuous improvement.

If you're passionate about helping customers, solving problems, and delivering exceptional experiences—we'd love to hear from you.