Consultant – Residency
Listed on 2026-07-19
-
Customer Service/HelpDesk
Client Relationship Manager, Bilingual, Customer Service Rep
Job Description
Consultant – Premium Residency
Contract (ie Perm/FTC/Part-Time): Permanent
Team: Premium Residency
Office
Location:
Riyadh – Saudi Arabia
The Premium Residency consultant is required to support the delivery of high-quality consultancy services related to Saudi Arabia’s Premium Residency program. This role will manage end-to-end casework for corporate clients and their assignees, ensuring compliance, accuracy, and a high standard of client service. The Consultant will work closely with internal teams, clients, and government entities to facilitate smooth processing and timely completion of applications.
Whatyour day will look like:
- Manage full lifecycle of Premium Residency cases, including assessment, documentation, application preparation, submission, and follow-up
- Serve as a primary point of contact for clients and assignees, providing clear guidance on process, timelines, and requirements
- Conduct eligibility assessments and consultation calls for prospective applicants
- Coordinate with internal stakeholders and government entities to progress applications
- Monitor case progress and proactively address delays or issues
- Ensure all cases meet internal compliance standards and regulatory requirements
- Maintain accurate case records and documentation in internal systems
- Support timely and accurate billing by ensuring completion of required milestones and documentation
- Contribute to process improvements and knowledge sharing within the team
Essential criteria:
- Bachelor’s degree or equivalent experience
- 3–6 years of experience in immigration, global mobility, or PRO services within Saudi Arabia
- Experience handling Premium Residency or complex immigration cases is preferred
- Strong knowledge of Saudi immigration processes and government procedures
- Excellent communication and client management skills
- Strong organizational skills with the ability to manage multiple cases simultaneously
- High attention to detail and accuracy
- Ability to work under pressure and meet deadlines
- Proactive and solution-oriented approach
- Fluent in English (required)
- Arabic language skills are preferred
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our Saudi Arabia offerings include:
- Competitive Salary:
We offer salaries that reflect your skills and experience - Health and Wellness:
Private medical insurance including dental cover, and free Headspace membership - Lifestyle and Family Support:
Ticket allowance, advance housing policy and children’s education policy - Time Away from Work: 22 days annual leave + public holidays, volunteering leave and long service leave
- Professional Development:
Access to our e-learning platform, mentoring schemes, and training bursaries (where applicable)
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