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Back-Office Operations Lead
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-08-09
Listing for:
Emdad By Elm
Full Time
position Listed on 2026-08-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Emdad By Elm is seeking an experienced Back-office Support Supervisor to lead the back-office team in our Riyadh-based Call Center. The role focuses on non-voice service operations, ensuring timely handling of requests and compliance with client SLAs.
The ideal candidate will have 3+ years in back-office or customer service, with at least 1 year in a supervisory role, and be fluent in Arabic and English. Strong leadership, CRM experience, and a proven track record in process improvement are
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