Coordinator - Reception and Retail

Job Responsibilities Reception Duties

Welcome guests visitors and members in a professional and courteous manner ensuring a positive first impression

Coordinate front desk activities including guest registration appointments bookings and inquiries

Manage incoming calls emails and correspondence ensuring timely responses and appropriate follow-up

Provide accurate information regarding facility services programs events and amenities

Coordinate guest requests and liaise with internal departments to ensure prompt resolution

Maintain the appearance cleanliness and organization of reception and public areas

Support concierge and administrative activities as required

Support the daily operation of the retail outlet and ensure an exceptional customer experience

Assist guests and customers with retail purchases and product inquiries

Coordinate retail inventory management stock replenishment and merchandise displays

Monitor product availability and coordinate reordering requirements with relevant stakeholders

Process sales transactions accurately using POS systems and maintain transaction records

Support promotional activities seasonal campaigns and merchandising initiatives

Ensure retail areas are maintained according to company presentation standards

Maintain accurate records of guest interactions bookings retail sales and inventory reports

Prepare periodic operational and sales reports as required

Support the coordination of events activities and special programs

Assist in tracking budgets purchase requests and supplier requirements where applicable

Ensure compliance with company policies procedures and service standards

Coordinate with internal departments to support smooth operational delivery

Deliver a consistently high level of customer service

Handle guest concerns and complaints professionally and accelerate issues when required

Promote products services memberships and activities to maximize guest engagement and revenue opportunities

Build positive relationships with guests and stakeholders to enhance customer satisfaction

0-1 years of experience in hospitality, reception, guest services, retail operations, or a similar environment. Previous retail or sales experience is preferred. Knowledge of reception operations, customer service principles, and retail practices.

Strong interpersonal and communication skills. Proficiency in Microsoft Office applications. Ability to work in a fast-paced customer-facing environment. Strong organizational and coordination skills. Professional appearance and customer-focused approach.