Facilities Service Officer (FSO

Integrated Facilities Management That Performs.
Built for Workplaces That Can’t Afford
Revenue Losses.

Structure, Accountability and a Unified System. Aligns People, Processes, and Performance

The Facilities Service Officer aims to ensure the delivery of exceptional operational services within the facilities by providing a positive experience for beneficiaries and visitors, supporting daily operations, and coordinating with operations teams to ensure service quality and compliance with safety and quality standards.

• Receive and greet visitors and beneficiaries and provide necessary support and assistance.
• Provide information and guidance related to facilities and available services.
• Respond to customer inquiries and handle complaints and requests efficiently and professionally.
• Follow up on maintenance and service requests and coordinate with relevant authorities until completion.
• Monitor facility readiness and report any faults or observations requiring intervention.
• Conduct periodic inspections to ensure cleanliness and safety of facilities.
• Prepare daily reports and document observations and operational activities.
• Coordinate with security, maintenance, cleaning, and operations teams to ensure service continuity.
• Comply with company policies and procedures and occupational health and safety requirements.
• Maintain a professional appearance and conduct reflecting the company image.
• Perform any other tasks assigned by the direct supervisor.

• Applicant must be a Saudi national.
• Bachelor’s degree or professional diploma.
• Preferably with prior experience in customer service, facilities management, or hospitality.
• Fluency in spoken English.
• Proficient in computer use and Microsoft Office applications.

• Ability to solve problems and make decisions.
• Ability to work effectively as part of a team.
• Strong time management and organizational skills.
• Flexibility to work in shift systems.
• Ability to work under pressure.
• Attention to detail and commitment to professionalism.

Full Time | Shift-Based (Morning, Afternoon & Night) | Two Days Off Per Week (As Per Schedule)