Customer Service Representative

Kaizen is the Number 1 Recruitment Leader in the MENA region and works on placing high-caliber professionals in prominent and lucrative roles across the Middle East & and GCC.

Established in 1841 is the world’s leading source of business information and insights, enabling companies to Decide with Confidence® it is responsible for business in 64 countries across the Middle East, South Asia, Africa, and the Indian Ocean/Pacific Islands regions

• Oversee and manage the daily influx of leads for specific products of D&B
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, comments, and ensure follow-up with the relevant parties to facilitate necessary actions.
• Liaise with other departments to ensure timely fulfilment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Should know about all the existing offerings of D&B
• Provide accurate and comprehensive information as needed
• Lead efforts in maintaining and updating the customer database
• Contribute to research activities and play a key role in generating sales leads.

• Graduate (Bachelor's)

• 3-5 years of experience in managing the corporate customers, B2B Customer Service

• Proven track record in customer service; corporate CS preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment
• Ability to manage the different stakeholders at the same time.
• Ability to engage.