Customer Service Representative

Key Responsibilities

• Handle customer inquiries requests and complaints professionally
• Provide accurate information about products orders and services
• Follow up on customer orders and coordinate with relevant departments
• Resolve customer issues and ensure timely follow-up
• Maintain strong relationships with customers
• Record and update customer information and interactions
• Prepare reports and maintain accurate records
• Support the sales team with customer-related requests

• 2+ years of experience in Customer Service.
• Fluent in Arabic and English, both written and spoken.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-handling skills.
• Ability to work under pressure and manage multiple tasks.
• Good knowledge of MS Office.
• Customer-focused, organized, and professional