Customer Relations Manager

Our client, a leading company operating in the Information Technology and Digital Solutions sector, is seeking a Customer Relations Manager to lead its customer service team and ensure an outstanding customer experience.

The successful candidate will play a key role in maintaining customer satisfaction, managing escalations, and continuously improving service quality.

• Lead and supervise the Customer Relations team.
• Ensure a high level of customer satisfaction across all communication channels.
• Manage customer complaints and complex escalations.
• Monitor team performance and customer service KPIs.
• Develop and implement initiatives to improve customer experience.
• Coordinate with internal departments to resolve customer issues efficiently.
• Prepare performance reports and recommend process improvements.
• Coach and develop team members to achieve operational excellence.
• Ensure compliance with company policies and service standards.

• Previous experience managing a customer service or customer relations team.
• Strong leadership and communication skills.
• Experience handling customer complaints and escalations.
• Customer-focused mindset with strong problem-solving abilities.
• Experience using CRM systems.
• Excellent organizational and reporting skills.
• Fluent in English (Arabic is an advantage).