More jobs:
Receptionist, Customer Service/HelpDesk
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-08-28
Listing for:
Petromin Corporation
Full Time
position Listed on 2026-08-28
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
- Welcome customers warmly and professionally, understand their needs, and direct them to the appropriate department or service.
- Serve as the first point of contact for customers, ensuring a professional and positive experience from arrival to departure.
- Handle customer inquiries through phone, SMS, email, Whats App, and other communication channels
, ensuring timely and professional responses. - Provide clear and accurate information regarding vehicle services, maintenance requirements, promotions, pricing, offers, and service procedures
. - Schedule, confirm, reschedule, and follow up on service appointments while maintaining an accurate and well-organized service calendar.
- Monitor appointment attendance and analyze customer no-shows by category and reason to support the development and implementation of effective customer retention plans.
- Proactively contact no-show customers, service-due customers, and new customers to generate additional workshop appointments and improve customer retention and workshop traffic.
- Receive, record, and assess customer complaints, coordinate with the relevant departments, and follow up on corrective actions until the customer’s concern is properly resolved.
- Maintain accurate and up-to-date customer records, including appointment history, inquiries, complaints, and follow-up activities.
- Coordinate closely with Service Advisors, Workshop Teams, and other relevant departments to ensure smooth customer handling and timely resolution of requests.
- Follow up with customers after service visits when required to ensure satisfaction and identify opportunities for improvement.
- Monitor customer feedback and identify recurring concerns or service gaps, escalating significant issues to management.
- Prepare accurate daily, weekly, and monthly reports covering appointments, no-shows, customer follow-ups, complaints, inquiries, and workshop traffic.
- Support customer retention and service campaigns by contacting targeted customer groups and promoting available services and offers.
- Maintain confidentiality of customer information and ensure compliance with company policies and customer service standards.
- Maintain a professional appearance and reception environment that reflects the company’s brand and service standards.
- Minimum 2 years of relevant experience in customer service, reception, automotive service, or a similar customer-facing role.
- Previous experience in an automotive dealership or service center is highly preferred.
- Professional appearance, positive attitude, and a strong customer-oriented mindset.
- Excellent customer service, communication, and interpersonal skills
. - Fluent in Arabic and English
, both written and verbal. - Strong telephone etiquette and professional written communication skills.
- Proficiency in Microsoft Office
, particularly Microsoft Excel and Outlook. - Strong organizational and time-management skills with excellent attention to detail.
- Ability to manage multiple priorities and work effectively in a fast-paced workshop environment
. - Strong follow-up and problem-solving skills.
- Ability to handle customer complaints professionally and maintain composure under pressure.
- Proactive approach to customer engagement, appointment generation, and retention.
- Ability to work collaboratively with Service Advisors, Technicians, Workshop Management, and other departments.
- Strong reporting and data-analysis skills with the ability to identify trends and provide meaningful insights.
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