Customer Service Team Lead — Coach, Resolve CX
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-09-01
Listing for:
Alkaffary Group
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management, Bilingual -
Management
Client Relationship Management
Job Description & How to Apply Below
Alkaffary Group is seeking a Customer Service Supervisor to oversee the daily operations of our customer service team in Riyadh. You will ensure high-quality service and customer satisfaction while guiding the team to meet service standards.
Responsibilities include supervising tasks, coaching staff, handling escalations, and coordinating with other departments to improve the customer experience. Strong leadership and KPI-driven mindset are essential.
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