Customer Service Supervisor
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-09-01
Listing for:
Alkaffary Group
Full Time
position Listed on 2026-09-01
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Management
Client Relationship Management
Job Description & How to Apply Below
The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service team, ensuring the delivery of high-quality service, achieving customer satisfaction, monitoring team performance, and ensuring compliance with company policies, procedures, and service standards.
Key Responsibilities- Supervise the daily activities of the customer service team and assign tasks effectively.
- Monitor and evaluate team performance using Key Performance Indicators (KPIs).
- Train, coach, and develop customer service representatives to enhance their skills and performance.
- Handle escalated customer complaints and ensure timely and effective resolution.
- Ensure compliance with company policies, procedures, and customer service standards.
- Prepare and submit regular performance and operational reports to management.
- Provide ongoing feedback and performance coaching to team members.
- Coordinate with other departments to resolve customer issues and improve the customer experience.
- Manage staff schedules, attendance, and leave to maintain adequate service coverage.
- Identify opportunities for process improvements and implement best practices to enhance service quality.
- Customer Satisfaction Score (CSAT)
- First Contact Resolution (FCR)
- Service Level Agreement (SLA) Compliance
- Average Response and Resolution Time
- Quality Assurance (QA) Scores
- Team Productivity and Performance Achievement
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×