Customer Experience Specialist - Inbound/Outbound Calls
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-09-06
Listing for:
alfanar
Full Time
position Listed on 2026-09-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Technical Support
Job Description & How to Apply Below
alfanar is seeking a customer service professional to manage inbound and outbound calls, accurately create and manage service tickets in the Cloud for Customers (C4C) system, and ensure timely follow-up with customers. You will assign tickets, monitor progress, and maintain proactive communication with clients.
The role emphasizes quality, SLA compliance, and ongoing training to enhance product knowledge and service skills.
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