Call Center Agent
Listed on 2026-09-25
-
Customer Service/HelpDesk
Call Center / Support, Customer Service Rep, HelpDesk/Support, Bilingual
About Jeeny:
Jeeny is a mobile application that eases daily commuting and transportation. By connecting you with your preferred mode of transportation, we are fulfilling our aim of making mobility accessible, affordable, and flexible for all.
About the role:We are looking for a professional and customer-focused Call Center Agent to handle customer inquiries, requests, and complaints through inbound and outbound calls, as well as help center tickets through designated channels. The role is responsible for providing accurate and timely support while maintaining high customer satisfaction and meeting established service and performance standards.
ResponsibilitiesHandle inbound and outbound customer calls in a professional and courteous manner.
Handle and resolve help center tickets through designated channels, ensuring timely and accurate responses.
Respond to customer inquiries and provide accurate information about products, services, and processes.
Identify customer needs and resolve issues efficiently or escalated? Wait. Sorry. Hed. Sir. Meet assigned KPIs, including SLA, call handling time, productivity, quality, and customer satisfaction.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).