Customer Service Representative

We are currently partnered with a global cybersecurity client who is rapidly expanding and looking for a strong customer service representative based in Riyadh.

This is a great opportunity for someone with a strong customer service background who enjoys working in a fast-paced, technology-focused environment and is comfortable managing both customers and operational processes.

• Managing and monitoring customer tickets through a service management platform
• Following up on escalated tickets and ensuring timely resolution
• Preparing and sharing regular service reports
• Conducting customer and attendee courtesy calls
• Reviewing registrations and preparing registration reports
• Supporting customer/student access and resolving issues
• Following up with unpaid registrations where required
• Coordinating with internal Business Development teams on customer requests
• Preparing and distributing joining instructions
• Preparing attendance records for events and programmes
• Monitoring customer satisfaction and escalating issues where appropriate
• Supporting the development and improvement of customer service processes
• Helping categorise recurring issues and improve internal feedback processes

• 2-4 years' experience in a customer service role (Phone/office based customer service)
• Experience with in the technology industry
• Strong understanding of customer service processes and operations
• Excellent communication and stakeholder management skills
• Comfortable managing escalations and working in a fast-paced environment
• Strong organisational skills and attention to detail
• Ability to work effectively within a diverse, multicultural team
• Strong ownership and a proactive approach to problem solving
• A Bachelor's degree in Business Administration or Computer Science is required
• Systems:
  Odoo – advanced user, Salesforce – intermediate user, Microsoft Office – advanced user