وظيفة خدمة عملاء في الرياض للنساء براتب ريال

Saudi Arabia's main job posting:
Customer service job in Riyadh for women with a salary of 4000 riyals.

Customer service job in Riyadh for women: Bab Al Fahd Factory for Industry announced a distinguished job opportunity for women as a customer service specialist, to work in Riyadh, within a professional work environment aimed at developing the quality of customer service systems and enhancing the beneficiaries' experience.

Job Title:
Customer Service Specialist

Salary and benefits:

• Job stability
• professional work environment
• Professional development opportunities in customer service

Main duties and tasks:

• Developing and improving performance
• Conducting studies and analyses to identify key performance indicators and quality standards in customer service.
• Continuous coordination with the quality management to ensure the achievement of the required goals.
• Customer Service Procedures Management
• Participating in the preparation and updating of customer service manuals and procedures.
• Receiving and responding to customer requests and inquiries efficiently and professionally.
• Coordination with relevant departments to ensure speed and quality of response.
• Customer Satisfaction Analysis
• Analyzing customer data and information to identify strengths and weaknesses.
• Studying the results of customer satisfaction assessments and analyzing recurring complaints.
• Develop appropriate plans to address gaps and improve customer experience.
• Reports and documentation
• Preparing periodic and specialized reports in the field of customer service.
• Providing appropriate recommendations and solutions to management.
• Data storage and documentation in accordance with approved systems and policies.

Required qualifications:

• General Secondary Education
• Or a bachelor's degree in one of the following disciplines:
• Customer Service
• Advertising and Marketing Communication
• Public Relations
• Executive Secretariat
• Certificates (preferred)
• Microsoft Office Specialist (MOS)
• CCNA
  - Cisco
• Cambridge IT Skills
• Human Resources Certifications (HRD - HRMP - HRBP)

Required languages (preferred)

• Arabic
  - Advanced Level
• English
  - Advanced Level
• Turkish

Required skills:

• Customer Service
• Quality assurance
• Reporting and monitoring
• Measuring customer opinions and satisfaction
• Customer Experience Management
• Research and analysis
• Documentation and Consulting