FOH

Job Code: Ops-07
Department: Operations
Reports To: Operations Manager

Job Purpose:
To ensure every customer receives an exceptional experience during each visit to Armah Sports clubs by efficiently carrying out daily operations, engaging positively with members and guests, and supporting sales growth.

Core Functional Activities (CFA):

• Handle member bookings, guest check-ins, and the issuance of day passes.

• Conduct club tours for prospective members, explain packages and pricing, and contribute to achieving sales targets.

• Receive and document feedback and complaints in line with company policy, and follow up with members until closure.

• Participate actively in regular meetings, share relevant information, and provide shift coverage when required.

• Log maintenance requests through the system, follow up on progress, and ensure they are properly closed.

• Carry out daily club opening and closing procedures and ensure all areas are clean, safe, and ready for use.

• Maintain accurate CRM data, process payments and refunds in accordance with policy, and reconcile the daily cash balance.

• Support club events and operational activities as required.

Job Responsibilities:
This role combines day-to-day club operations with the delivery of an exceptional customer and member experience. It requires strong service and operational skills to ensure smooth club operations and a consistently high-quality experience for members and guests.

The role also requires managing daily club activities across rotating shifts, with the ability to work effectively under pressure while maintaining excellent membership and supporting member retention.

Qualifications:
High School Diploma or Diploma.

Experience:
At least one (1) year of experience in customer service, sales, or a related field.

Relevant

Competencies:

1.

Core Competencies:

• Communication skills

• Organizational skills

• Ability to maintain high service standards

• Basic numeracy skills

• Knowledge of coffee preparation and equipment operation

• Excellent customer service skills

2. Job-Specific

Competencies:

• Negotiation skills

• Creativity and innovation

• Proficiency in English