Travel Ambassador - Waed Program | ممثل السفر - مسار واعد

Fly Akeed is a Saudi-based online travel platform that simplifies flight and hotel bookings and provides integrated travel solutions, with a particular focus on business and corporate travel.

Founded in 2017 and headquartered in Riyadh, Saudi Arabia, Fly Akeed is supported by leading investors, including Sanabil Investments, a PIF subsidiary, Elm, Artal Capital, and Alrajhi Partners.

As part of the Wa’ed Program
, Fly Akeed is offering an opportunity for Saudi talent at the beginning of their professional careers to join the company as a Travel Ambassador
.

This is an Entry-Level Employment opportunity designed for candidates who have a strong interest in travel, customer service, and corporate travel and are looking to build a long-term career in the travel industry.

The successful candidate will receive on-the-job exposure and development opportunities in travel booking, corporate travel management, customer service, and VVIP traveler support.

• Create and manage travel itineraries based on traveler preferences, company policies, and budget requirements.
• Assist with booking flights, hotels, car rentals, and other travel-related services.
• Learn and utilize Global Distribution Systems (GDS) and other travel booking platforms and industry tools.
• Provide professional, personalized, and high-quality customer service to corporate and VVIP travelers.
• Serve as a point of contact for assigned customers and assist with their travel-related requests.
• Communicate with travelers through phone, email, and other communication channels in a professional and timely manner.
• Monitor bookings and ensure all travel arrangements are accurate and aligned with company policies and approved travel guidelines.
• Assist travelers with changes, cancellations, delays, and other travel-related issues while minimizing disruption to their journey.
• Anticipate customer needs and recommend appropriate travel solutions to enhance the overall travel experience.
• Coordinate with airlines, hotels, car rental companies, and other travel service providers when required.
• Maintain accurate records of bookings, transactions, and customer communications.
• Handle customer information and travel details with a high level of confidentiality and professionalism.
• Develop knowledge of Fly Akeed's services, values, and unique offerings and represent the company professionally.
• Stay informed about travel destinations, travel requirements, regulations, and industry trends.
• Collaborate with team members to achieve high levels of customer satisfaction and service quality.
• Continuously develop knowledge and skills in corporate travel, customer service, and travel management.

• Bachelor's degree in Hospitality, Tourism, Travel & Tourism, Business Administration, or a related field
  .
• Entry-Level position suitable for candidates at the beginning of their professional careers.
• Minimum of 1 year of relevant work experience in travel, tourism, hospitality, customer service, or a related field.
• Valid IELTS certificate meeting the required program score.
• Good command of English, both written and spoken.
• Strong interest in travel, tourism, and customer service.
• Excellent communication and interpersonal skills.
• Ability to interact professionally with customers, including VVIP and corporate travelers.
• Ability to remain calm and professional when handling urgent or unexpected situations.
• Strong organizational, time-management, and problem-solving skills.
• Strong attention to detail and accuracy.
• Willingness and ability to learn GDS systems, online booking tools, and other travel industry platforms.
• Good computer skills, including proficiency in Microsoft Office.
• Ability to work independently as well as collaboratively within a team.
• High level of professionalism, integrity, confidentiality, and customer focus.
• Knowledge of domestic and international travel destinations is an advantage.