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Customer Experience Specialist
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-10-11
Listing for:
Rentokil Initial
Full Time
position Listed on 2026-10-11
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
Job Description & How to Apply Below
Job Title: Customer Experience Specialist
Key Responsibilities:- Work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
- Support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling.
- Identify & resolve the customers' complaints within the specific timelines.
- Identify the alert customer & bring the possibility of the revival of the accounts.
- Provide recommendations & suggestions to the branch for improvement.
- Conduct regular reviews & terminate the non-revival accounts.
- Analyse data and over the challenging areas to improve month-on-month performance.
- Share the monthly dashboard with the analysis and recommendations.
Required:
- At least 1 year of experience in customer success, telesales, inside sales, customer service, or account management.
Education
Qualifications:
Bachelor's degree in Business Administration, Marketing, Sales, Customer Service, or a related field is preferred.
Good command of English and Arabic.
Employment / Job Type:Full Time
Benefits:- Medical Insurance Class A
- 22 vacation days per year
Rentokil Initial is a British business services group operating in many countries worldwide. Its Rentokil division provides pest control for commercial and residential customers, while Initial delivers hygiene services such as washroom equipment, sanitisers and waste management. The group also offers interior plants and scenting through its Ambius brand.
Company Industry:Facilities Management
Department /Functional Area:
Customer Service
Closing Date:6 January 2027
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