AI Agent Quality Intern
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-10-11
Listing for:
Rimthan
Apprenticeship/Internship
position Listed on 2026-10-11
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
- Review and score voice and chat conversations handled by the AI agent in Arabic and English
- Spot patterns in where the agent gets things wrong and propose fixes
- Build and maintain a test set of real customer scenarios and run it before every change
- Draft improvements to the agent's knowledge base and instructions and test them before they go live
- Keep customer care guides and FAQs up to date as fixes land
- Prepare a weekly report on the agent's performance
How an AI customer service agent is tested, improved and run in production. How to measure AI quality in a structured way. How customer care works on a national transport platform.
Requirements- Currently enrolled in a bachelor's or diploma programme in computer science, information systems, AI or a related field, and eligible for cooperative training
- Fluent Arabic and English, written and spoken
- Hands‑on experience writing and testing prompts for AI models
- A careful, structured way of working; you notice small errors
- Comfortable with spreadsheets
- Nice to have: you have built a chatbot or voice agent, or worked with a conversational AI platform such as Eleven Labs
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