Customer Service Adviser
Job in
Riyadh, Riyadh Region, Saudi Arabia
Listed on 2026-10-12
Listing for:
National Parcel Stations Network- Parcelat
Full Time
position Listed on 2026-10-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
- Interacts with customers via call email social media or online chat to provide support and information on an assigned service
- Ensures that appropriate actions are taken to resolve customers problems and concerns
- Mains customer accounts and records of customer interactions with details of inquiries complaints or comments
- Uses knowledge of a specific service or other assigned area of expertise to answer inquiries or to forward to the appropriate staff
- Performs other related technical duties with the operation team as assigned
- Follow up on customers requests or complaints with another department
- Excellent communication skills including active listening
- Knowledge of Microsoft Office Excel Word Power Point
- Service-oriented and able to resolve customer complaints
- Ability to learn new software
- Self-taught skill
- Language Native Arabic Intermediate English
- Bachelor's degree in business management, Supply Chain, Information System Management, or any related field.
1+ - Customer service experience and preferred in the logistics industry.
- Knowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferred.
- Ability to learn our service and the process of the work.
- Ability to work in shifts.
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